About GCEG: As a subsidiary of the Great Entertainment Group, GCEG was set up to produce the AIA Carnival; one of the most anticipated and celebrated annual events in Hong Kong, offering a unique combination of entertainment, culture, and culinary experiences.

Contract Duration: November 2024 to February 2025

Working Hours:

· November 1 – December 17, 2024: Monday to Friday, 9 AM to 6 PM

· December 18, 2024 – February 16, 2025: Monday to Sunday (including public holidays and weekends), 11 AM to 11 PM (one rest day per week)

· February 17 – February 28, 2025: Monday to Friday, 9 AM to 6 PM

Key Responsibilities:

· Oversee and manage all customer service aspects of the event.

· Lead and organize the customer service team.

· Train customer service representatives.

· Develop and implement performance metrics and evaluation processes.

· Arrange team rosters.

· Design and implement efficient customer service processes, including ticketing, inquiries, and complaints.

· Monitor and analyze customer satisfaction data to identify trends and areas for improvement.

· Resolve complex customer issues and escalate to the management team as needed.

· Collaborate with event organizers, marketing, and operations teams to ensure seamless customer experiences.

· Prepare regular reports on customer satisfaction, complaint resolution, incidents related to first aid, and other relevant metrics.

· Analyze data to identify opportunities for process improvement.

Requirements:

·Bachelor’s degree in Event Management, Hospitality, or a related field preferred, but not a must.

·At least 4 years of relevant experience required.

·Ability to work independently with strong problem-solving and decision-making skills.

·Good written and verbal communication skills in English and Cantonese.

·Positive attitude, strong initiative, result-oriented, and willing to embrace challenges.

·Flexibility to work outside of office hours to support the event as needed.

·Proficiency in MS Office, including Excel and Word.

·Customer-centric and innovative.

·Fast learner, eager to ask questions and learn on the job.

Please apply with a detailed resume. (Personal data relating to employment applications will be used for recruitment only)

Be part of the exciting AIA Carnival team and help create a memorable event for our community!