Harbourside Productions Privacy Policy

Harbourside Productions Limited Privacy Policy

This privacy policy sets out the principles Harbourside Productions Limited follows when collecting, using, disclosing, transferring, retaining and removing personal data.

We are committed to protecting the privacy, confidentiality and security of your personal data. We treat and handle personal data in accordance with our Privacy Policy and the requirements of applicable laws and regulations. We are equally committed to ensuring that all our employees and agents uphold these obligations.

Collection of personal data

Personal data refers to any data or information about you from which you can be identified. The types of personal data that we may collect from you will depend on the particular transaction or service request, but some common examples of personal data include:

Your name, address, email address, and any other information relating to you which you have provided to us;

Information about your use of our website, including the Internet protocol (IP) address used to connect your computer to the Internet and your log-in information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

Information about your usage and interaction with our website, including the full Uniform Resource Locators (URLs), statistics on page view, clickstream to, through and from our website, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information, methods used to browse away from the page, and any phone number used to call our customer service number; and

Information submitted via our contact us forms on the website.

We will generally collect your personal data from the following sources:

Information from your transactions with us, our related companies, or others;

Information we receive when you access our website;

Information we receive when you communicate or correspond with us (e.g. by phone, email or otherwise);

Information we receive when you complete any survey or questionnaire we send you; and

Information we receive from non-affiliated third parties, including business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies and consumer reporting agencies.

We will only collect your personal data with your consent or as otherwise permitted under applicable laws and regulations, and we will attempt to ensure that the personal data is both accurate and kept up to date. We only retainpersonal data for so long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.

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Purposes for which we will use your personal data

We may use the personal information collected for the following purposes:

(a) Processing the online purchase of our products or services, as well as handling any changes, cancellations and any other relevant matters;

(b) processing billing and payment, determining amounts outstanding, and, if necessary, collection of outstanding payments;

(c) offering, providing and marketing (including email direct marketing and customised online advertising) to you our products/services, or of any of our parent companies, subsidiaries, affiliates, related companies or group companies, or partnering business services providers, and administering, maintaining, managing and operating such products/services;

(d) providing customer service, including processing and evaluating any applications or requests made by you for our products/services and communicating with you via telephone, mail, email, facsimile or any other means of communication;

(e) conducting market research for statistical or other purposes and designing products/services for customers;

(f) providing you with alerts, updates, materials or information about our services or other types of information that you requested or signed up to;

(g) making disclosure as required by any applicable law, rules, regulations, codes of practice or guidelines or to assistin law enforcement purposes, investigations by police or other government or regulatory authorities in Hong Kong or elsewhere;

(h) complying with the laws of any applicable jurisdiction and with any of our internal policies;

(i) carrying out other services in connection with the operation of our business; and

(j) other purposes directly relating to any of the above.

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Disclosure of personal data

We will keep your personal data confidential but, subject to any applicable law, we may disclose your personal data for the above purposes to the following classes of transferees:

(a) any member of our group or any of our related companies;

(b) any agent, business partner, adviser, auditor, contractor, financial institution, and third party service provider who provides administrative, data processing, data storage, communications, computer, payment, system infrastructure and operation, website administration, or any other service which assists us to carry out the purposes set out above;

(d) government or regulatory bodies or any person to whom we are required to make disclosure under applicable laws and regulations in or outside of Hong Kong; or

(e) actual or proposed transferees of our operations (or a substantial part thereof) in or outside of Hong Kong.

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Transfer of personal data

In connection with the purposes outlined above, the personal data that we collect from you may be transferred to, and stored at, a destination outside Hong Kong. It may also be processed by persons referred to above who operateoutside Hong Kong.

By submitting your personal data you agree to this transfer, storing or processing of data outside Hong Kong, where there may not be in place data protection laws which are substantially similar to, or serve the same purposes as, the data protection laws and regulations in Hong Kong. However, we will take all steps reasonably necessary to ensure that your data is treated securely in accordance with this Privacy Policy.

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Use of Personal Data in Marketing

‍‍In addition to the purposes set out above, where permitted by law, Harbourside Productions Limited may use your name and contact details for promotional or marketing purposes including sending you promotional materials and conducting marketing in relation to ticketing, live events and connected brand partnerships.

In relation to marketing purposes (“Marketing Purposes”), we may, where permitted by law, provide your personal information to Great Entertainment Group (“GEG”) and Proactiv Entertainment (PE) so as to enable GEG and PE to send you promotional and marketing materials (collectively, “Marketing Materials”) in relation to the events GEG and PE offer (the Marketing Materials may be sent to you by email or other means).

Before using or providing your personal data for the Marketing Purposes to GEG and PE, we are required by law to obtain your written consent (“Consent”), and in such cases, only after having obtained your Consent, we are allowed to use and provide your personal data to GEG and PE for Marketing Purposes.

You may withdraw your Consent at any time by writing to the address in the section on “Access Rights to Personal Data” or sending us an email to peppapig@geg.asia. Thereafter Harbourside Productions Limited shall cease to use or provide such data to GEG and PE for Marketing Purposes. Any such request should clearly state details of the personal data in respect of which the request is being made.

This site uses cookies to distinguish you from other users of the site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree to the use of cookies. Cookies contain information that is transferred to your computer’s hard drive.

We use persistent cookies and session cookies. A persistent cookie stays in your browser and will be read by us when you return to our site or a partner site that uses our services. Session cookies only last for as long as the session (usually the current visit to a website or a browser session).

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We use the following cookies:

1. Strictly necessary cookies – These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

2. Analytical/performance cookies – They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.

3. Functionality cookies – These are used to recognise you when you return to the site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

4. Targeting cookies – These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the information displayed on it more relevant to your interests.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you do so, you may not be able to access all or parts of our site.

We may use third-party web services on our site. The service providers that administer these services use technologies such as cookies (which are likely to be analytical/performance cookies or targeting cookies), web server logs and web beacons to help us analyse how visitors use our site and make the information displayed on it more relevant to your interests. The information collected through these means (including IP addresses) is disclosed to these service providers. These analytics services may use the data collected to contextualise and personalise the marketing materials of their own advertising network.

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Third-party sites

Our website or our communications with you may from time to time contain links to third-party websites over which we have no control. If you follow a link to any of these websites, please note that they have their own practices and policies. We encourage you to read the privacy policies or statements of these websites in order to understand your rights. We accept no responsibility or liability for any practices of third-party websites.

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Security

All information you provide to us is stored on our secure servers.

We restrict access to personal information to our employees, service providers and contractors on a strictly need-to-know basis and ensure that those persons are subject to contractual confidentiality obligations.

We have stringent collection, storage and processing practices in place to ensure the security and confidentiality of your personal data and to guard against the unauthorised access, processing, use or loss and theft of your personal data. We review such practices from time to time. We also take steps to procure that third parties to whom we transfer your data also have similar security processes in place to ensure the security and confidentiality of your personal data, and compliance with any applicable data privacy laws.

Please note, however, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

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Your right to access your personal data

You have the right to:

(a) check whether we hold personal data about you;

(b) access any personal data we hold about you; and

Any such request may be subject to a small administrative fee to meet our cost in processing your request.

You may also request us to cease using your personal data for direct marketing purposes. We will process such a request without charge.

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Changes to our Privacy Policy

We may amend this Privacy Policy from time to time by posting the updated Policy on our website. By continuing to use our site after the changes come into effect means that you agree to be bound by the revised Privacy Policy.

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Languages

In case of discrepancies between the English and Chinese language versions of this policy, the English version shall prevail.

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Requests for access and correction of personal data, or for withdrawal of consent for direct marketing, or if you have any comments, questions or complaints relating to this Privacy Policy, please contact us in writing at the address below:

The Data Protection Officer, Harbourside Productions Limited, 22/F, 33 Des Voeux Road West, Sheung Wan, Hong Kong

Or alternatively contact us via email at peppapig@geg.asia

Harbourside Productions Limited 私隱政策

本保障私隱政策列明了Harbourside Productions Limited在收集、使用、披露、轉發、保留和刪除個人資料時所遵守的原則。

我們致力於保障閣下的個人資料的隱私、保密性和安全性。我們根據我們的保障私隱政策以及適用法律法規的要求處理和運用個人資料。我們同樣致力於確保我們所有的員工和代理人都履行這些義務。

閣下提供給我們的姓名、地址、生日日期及與有關閣下的任何其他資料；

閣下使用我們網站的有關資料，包括將閣下的電腦連接到互聯網的互聯網協議（IP）地址及閣下的登錄資料、瀏覽器類型和版本、時區設置、瀏覽器插件類型和版本、操作系統和平台；

有關閣下使用和與我們網站互動的資料，包括完整的統一資源定位器（URL）、來自和瀏覽我們的網站的頁面瀏覽、點擊流、閣下查看或搜索過的產品、頁面回應的時間、下載錯誤、瀏覽特定網頁的時間、頁面交互資料、用於瀏覽頁面的方法及用於致電我們的客戶服務號碼的任何電話號碼的統計資料；及

通過位於網站的聯絡我們格提交的所有資料。

我們通常會從以下來源收集閣下的個人資料：

閣下與我們、我們的相關公司或其他人的交易中的資料；

我們在閣下瀏覽我們的網站時收到的資料；

我們在閣下與我們溝通或通信時收到的資料（例如通過電話、電郵或其他方式）；

我們收到閣下完成的任何調查或問卷調查後收到的資料；及

我們從非附屬第三方收到的資料，包括業務合作夥伴、技術、支付和交付服務的分包商、廣告網絡、分析供應商、搜尋資料供應商、信用參考機構和消費者報告機構。

我們只會在閣下同意或適用法律條例允許的情況下收集閣下的個人資料，我們將盡力確保個人資料準確無誤和及時更新。我們只會在必要時保留個人資料。當數據的使用目的仍然存在，數據就可能被存檔。

使用閣下提供的個人資料的目的

我們可能會將收集的個人資料用於以下目的：

(a) 處理網上購買我們的產品或服務，及處理任何變更、取消和任何其他相關事宜；

(b) 處理賬單和付款／確定未付款項，並在必要時收取未付款項；

(d) 通過電話、郵件、電郵，傳真或任何其他通信方式提供客戶服務，包括處理和評估閣下為我們的產品/服務提出的任何申請或要求；

(e) 為統計或其他目的或為客戶設計產品/服務進行市場調查；

(f) 向閣下提供有關我們的服務或閣下請求或註冊的其他類型資料的提示、更新、資料或資訊；

(g) 根據任何適用法律、規則、規例、業務守則或指引或協助執法，協助警方或香港或其他地方的其他政府或監管機構的調查進行披露；

(h) 遵守任何適用司法管轄區的法律和我們的任何內部政策；

(i) 進行與業務營運有關的其他服務；及

(j) 與上述任何一項直接相關的其他目的。

‍披露個人資料

我們會將閣下的個人資料保密，但根據任何適用法律，我們可能會基於上述目的向以下類別的人士披露您的個人資料：

(a) 我們集團或我們任何相關公司的任何成員；

(b) 任何代理商、業務合作夥伴、顧問、審計師、承包商、金融機構和提供管理、數據處理、數據存儲、通信、計算機、支付、系統基礎設施和操作、網站管理或任何其他服務以協助我們實現上述目的的第三方服務供應商；

(d) 政府或監管機構或我們被要求根據香港境內或境外的適用法律條例披露的任何人；或

(e) 我們在香港境內或境外的業務（或其中的重要部分）的實際或擬議的受讓人。

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轉移個人資料

就上述目的而言，我們向閣下收集的個人資料可能會轉移至香港境外的目的地並存放於香港以外的目的地。它也可能由在香港以外地方營運的上述人士處理。

提交閣下的個人資料即代表閣下同意轉移個人資料到香港境外，並存儲或處理在香港境外，但該地可能沒有與香港數據保護法律條例基本相似或用於相同目的的數據保護法。但是，我們將採取合理必要的所有步驟，以確保根據本私隱政策安全地處理閣下的數據。

個人資訊在市場推廣上的使用

除上述目的外，在法律允許的情況下，Harbourside Productions Limited 可能會將閣下的姓名和聯絡資訊用於營銷或推廣目的，包括向閣下發送宣傳資料以及進行與票務、現場活動和相關品牌合作相關的推銷活動。

就市場推廣用途（「市場推廣用途」）而言，我們可能在法律允許的情況下，將閣下的個人資料提供給Great Entertainment Group (“GEG”) 及Proactiv Entertainment (PE) 以便向閣下發送與GEG和PE提供的活動之相關宣傳及市場推廣資料（統稱「市場推廣資料」）(市場推廣資料會以電子郵件、或其他方式向閣下發送)。

在使用或提供閣下的個人資料用作GEG和PE的市場推廣用途之前，法律要求我們先取得閣下的書面同意（「同意」）。在此情況下，只有在取得閣下的同意後，我們才被允許將您的個人資料提供給GEG和PE用於市場推廣用途。

閣下可隨時透過寫信至「個人資料存取權限」部分中的地址或發送電子郵件至peppapig@geg.asia撤回閣下的同意。此後，Harbourside Productions Limited將停止使用或向GEG和PE提供此類資料用於市場推廣用途。任何此類請求應明確說明與該請求有關的個人資料的詳細資訊。

本網站使用 cookies 來區分您與網站的其他用戶。這有助於我們在您瀏覽我們的網站時為您提供良好的體驗，並允許我們改善我們的網站。

Cookies是一個包含字母和數字的小文件，如果您同意使用Cookies，我們會將其存儲在您的瀏覽器或電腦硬盤上。

Cookies 包含傳輸到電腦硬盤的資料。我們使用持久性 cookies 和暫時性cookies。持久性 cookies 會保留在您的瀏覽器中，當您返回我們的網站或使用我們服務的合作夥伴網站時，我們會將其讀取。暫時性 cookies 只適用於瀏覽時段（通常是當前瀏覽網站或瀏覽器時段）。

我們使用以下Cookies：

(a) 絕對必要性 cookie (Strictly necessary cookies) – 這些是我們營運網站所需的cookies，其包括讓您能夠登錄我們網站的安全區域、使用購物車或使用電子賬單服務的cookies。

(b) 性能 cookies (Analytical/performance cookies) – 它們允許我們識別和計算瀏覽者的數量，並了解瀏覽者在使用它時如何在我們的網站上移動。這有助於我們改進網站的工作方式，例如確保用戶輕鬆找到他們想要的內容。

(d) 目標性cookies (Targeting cookies) – 此類Cookies記錄您對我們網站的瀏覽，您瀏覽過的網頁及您所關注的鏈結。我們將使用此資料使我們的網站及其上顯示的資料更符合您的興趣。您可以通過設定瀏覽器上允許您拒絕設置所有或部分cookies的設置來阻止cookies。但如果您這樣做，您可能無法瀏覽我們網站的全部或部分內容。

我們可能會在我們的網站上使用第三方網路服務。管理此類服務的服務供應商使用 cookies（可能是分析/性能cookies或目標性cookies）、網路服務器日誌和網路信號等技術來幫助我們分析瀏覽者如何使用我們的網站並在其上顯示更多資料與您的興趣相關。通過這些方式收集的資料（包括IP地址）將向這些服務供應商披露。

這些分析服務可以使用所收集的數據來對其自己的廣告網絡的營銷材料進行語境化和個性化。

第三方網站

我們的網站或與閣下的通信可能不時包含我們無法控制的第三方網站鏈結。如果閣下點擊任何這些網站的鏈結，請注意他們有自己的私隱政策。我們建議閣下閱讀此類網站的私隱政策或聲明，以了解閣下的權利。對於第三方網站的任何政策，我們不承擔任何責任或義務。

安全性

閣下提供給我們的所有資料都存儲在我們的安全服務器上。

我們嚴格按照需要限制員工、服務供應商和承包商查看個人資料，並確保此類人員遵守合同的保密協議。

我們擁有嚴謹的收集、存儲和處理方法，以確保您的個人資料的安全性和機密性，並防止未經授權的瀏覽、處理、使用或丟失和盜竊您的個人數據。我們會不時檢討這些做法。我們還採取措施促使我們傳輸您數據的第三方也具有類似的安全流程，以確保您的個人數據的安全性和機密性，並遵守任何適用的個人資料（私隱）條例。但請注意，通過互聯網傳輸資料並不完全安全。

雖然我們會盡最大努力保護閣下的個人數據，但我們無法保證您傳輸到我們網站的數據的安全性；任何傳輸風險由閣下自行承擔。

閣下有權瀏覽閣下的個人資料數據

閣下有權：

(a) 檢查我們是否持有閣下的個人資料；(b) 瀏覽我們持有的關於閣下的任何個人數據；

及 (c) 要求我們糾正我們對閣下持有的任何個人數據中的任何不准確或錯誤資料。

任何此類請求可能需要支付少量管理費用以支付處理您請求的費用。

閣下也可以要求我們停止使用閣下的個人數據進行直接營銷。我們將免費處理此類請求。

私隱政策的變更

我們可能會不時通過在我們的網站上發布更新的政策來修訂本私隱政策。在更改生效後繼續使用我們的網站即代表閣下同意受修訂的私隱政策的約束。

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語言

本政策的中英文版本有任何歧異或存在差異，以英文版本為準。

聯絡我們

要求瀏覽和更正個人資料，或撤銷直接營銷的同意，或如果閣下對本私隱政策有任何意見、問題或投訴，請通過以下地址以書面形式與我們聯絡：

香港上環德輔道西33號22樓

Harbourside Productions Limited

資料保護專員

或電郵聯絡我們 peppapig@geg.asia